DAS Business Sessions
Sales Training
Learn sales skills that will take you beyond product knowledge. Have your sales staff stand out from the competition and get the results they deserve... More
Customer Service & Sales Skills
With this workshop we take trip through customer service, sales techniques and... More
Business Coaching
Our business coaching services will offer you an objective, independent and fresh point of view. Help with planning ... More
Image Profiling
Have you ever considered what your business image looks like from a customers point of view. Our image profiling helps ... More
Telephone Skills
Answering and talking on your phone correctly can make all the difference ... More
FREE Resources
Customer Services - Back to Basics Workshop
This 1 hour workshop looks at the basics of customer service and how to make your customers feel like champions!
Employers need staff who are both willing and able to provide their customers with excellent customer service. They know that the key to their success lies in their ability to provide consistently excellent customer service.
However, many business owners and managers fail to provide simple basic training and then wonder why customers don't come back!
This workshop covers the following:
- Poor service
- The impact of poor service
- Good service
- How to get there
- It's all about attitude
- Point of difference
All this and more packed into approx. 1 hour. After this workshop all attendee's will have a clear concise understanding why "Good Customer Service" is so important. Plus they will realise how easy it is to achieve.
Normally we would run the workshop at your own premises, however an off site venue can be arranged.
COST:
$300 up to 5 attendee's
$500 up to 10 attendee's
$750 15+ attendee's
All fees are PLUS GST, Travel & Venue costs may apply.
(Pricing is current as of August 2009)
We offer a follow on service to work with owners and staff to ensure you able to maintain skills learnt and develop them further.
For more details as to how we can help get in touch for a chat.
NO COST, NO OBLIGATION MEETING:
We are happy to meet with you at no cost and no with obligation so you can find out more about our programme and see if it’s the best option for you.
Download our brief on this workshop 